Monobot.ai – how to include an interaction link in a Send Email action?

Monobot.ai – how to include an interaction link in a Send Email action?
typescript
Ethan Jackson

I’m building a voice bot on Monobot.ai that takes passenger-transport bookings.
After the caller provides their contact info and trip details, I want the bot to:

  1. send a confirmation email to our dispatch office with all booking details, including a link to the full conversation;
  2. send an SMS confirmation to the passenger.

I already have the relevant data in tool parameters (user_name, user_phone, trip_date, etc.).
However, I can’t find a way to add a conversation link inside the Send Email action.

Question

  • Is there a some template in Monobot.ai to insert an interaction link (or transcript URL) into the email body? If so, how?

Environment

  • Monobot.ai Pro plan (Email + SMS actions available)
  • Email via built-in SMTP integration
  • SMS via built-in Twilio integration

Any pointers—sample flows, screenshots, or code snippets—would be greatly appreciated!

Answer

Use the email editor or template to insert an interaction link into a Monobot.ai Send Email action.

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