I’m building a voice bot on Monobot.ai that takes passenger-transport bookings.
After the caller provides their contact info and trip details, I want the bot to:
- send a confirmation email to our dispatch office with all booking details, including a link to the full conversation;
- send an SMS confirmation to the passenger.
I already have the relevant data in tool parameters (user_name
, user_phone
, trip_date
, etc.).
However, I can’t find a way to add a conversation link inside the Send Email action.
Question
- Is there a some template in Monobot.ai to insert an interaction link (or transcript URL) into the email body? If so, how?
Environment
- Monobot.ai Pro plan (Email + SMS actions available)
- Email via built-in SMTP integration
- SMS via built-in Twilio integration
Any pointers—sample flows, screenshots, or code snippets—would be greatly appreciated!
Answer
Use the email editor or template to insert an interaction link into a Monobot.ai Send Email action.